Here is an aisle walk testimonial of a teller after attending an FSI training.

From Training to Action: Aisle Walk Testimonial

“I wanted to share a simple strategy I tried that really reflects the ‘Make a Friend, Make a Member’ philosophy. While on an aisle walk, I noticed a shopper browsing the movie bin and used it as an opportunity to start a casual conversation by asking if he had found anything good.

That one question led to a meaningful conversation about his family, including his daughter’s goal of becoming a veterinarian. It created a natural opportunity to talk about how the credit union could support her future. As the conversation continued, another shopper joined in, and we all ended up having fun comparing movie finds.

What started as a simple, genuine interaction turned into a great opportunity to connect with multiple shoppers and share information about our services in a relaxed and engaging way.”