“FSI training reinforced the importance of using visual cues to start friendly, meaningful conversations. While on the floor, I noticed a shopper wearing a local theatre group T-shirt and used that as an opportunity to connect.

Because I had a personal connection to the organization, I was able to engage in a genuine conversation and share experiences. This created a natural transition into discussing our accounts and loan options.

Although she currently banks elsewhere, she expressed interest in learning more and provided her contact information for follow-up. Regardless of the immediate outcome, the interaction created a positive impression and opened the door for a potential future relationship.”