From Training to Action: Aisle Walk Testimonial

“While in the Brockport location, I was approached by a Walmart shopper who is a regular in the store but someone I had not previously spoken with. He stopped me to ask where he recognized me from, which led into a natural conversation.

I shared that I work with the credit union located in the store, and he immediately made the connection. From there, we had a friendly conversation about Reliant and even his cats, which helped build rapport in a relaxed and personal way.

I invited him to stop by the branch to continue the conversation, and he indicated that he would. By keeping interactions casual and focused on getting to know people, I’ve found that I am having more meaningful conversations about Reliant than I have in the past.”