From Training to Action: Aisle Walk Testimonial

“One of the key takeaways I gained from the training was the importance of ‘make a friend, make a member.’ I recently closed a loan with a member and took the opportunity to build rapport during the closing process.

As a result, she now requests to speak with me directly when she calls the branch. Since that interaction, she has also opened two youth accounts based on my recommendations.

She is currently in the process of purchasing a business and has even expressed interest in relocating it to better align with her membership with us, as her current location is outside the area. This experience reinforced how building genuine relationships can lead to ongoing member trust and expanded relationships over time.”