The Haunted Branch Experience

This branch promotion used a “creepy but cute” Halloween theme to create a highly engaging and immersive branch experience while promoting checking account growth and account upgrades. The branch was transformed with extensive seasonal décor, including paper tree cutouts, bats, spiders, webs, and themed displays placed throughout the space to create a visually striking environment.

Creative decorations included graveyard-inspired counter displays, jars with themed items such as “eyeballs” and “fingers,” and an old holiday village repurposed with a dark, spooky design. Additional elements such as caution tape, hanging spiders, skull pen holders, and ceiling decorations helped enhance the overall atmosphere and customer experience.

Team members participated by wearing Halloween-themed hats or ears, adding to the festive environment. Weekly popcorn giveaways with candy mix-ins and Halloween goodie bags provided additional engagement opportunities for members throughout the month.

An interactive “touch and feel” guessing game was set up using mystery boxes filled with various themed items, encouraging participation and conversation. This activity helped draw attention to the branch and created a fun, memorable customer experience.

The promotion successfully met its goal of 25 new checking accounts and also resulted in 8 additional account upgrades, demonstrating strong engagement and effective use of themed customer interaction.